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Banking

Complete Studies, Telephone Surveys and Quality Audits

answering call

Each customer service campaign utilizes its business methods to grasp optimal results, introducing elements of intrinsic quality into its processes.

The process comprises several steps, depending on the complexity of the processes and the level of integration with your organization. It can be as simple as a source of information about a product or service or as complex as support for the whole process of providing services, which is composed of several stages and supported by various sectors of your organization.

Our technical team, in conjunction with your IT department, will define the technology required and the optimal levels of integration. The implementation of technological media with high-quality standards in the delivery of services allows us to offer a vast line of services, including inbound or outbound calls, IVR (INTERACTIVE VOICE RESPONSE), chat, email, and technological developments that suit your company’s needs.

Next-Gen Global CX Services

Linked2u® provides access to the best talent with the proper skill set when you need it most, with fully certified agents dedicated to maximizing customer satisfaction, promoting your brand, and encouraging repeat buying behavior.

Outbound

  • Telemarketing

  • Appointment Setting

  • Surveys

  • Marketing Research

  • Direct Mail Follow-up

  • Prospecting

  • Lead Generation/Lead Qualification

Inbound

  • Live Answering Service

  • Order Taking

  • Customer Service

  • Direct Response for WebSite

  • Insurance Claims

  • Seminar/Event Registration

  • Reservation Desk

  • Call Patching

  • Order Fulfilment

Process Intelligence
(PI) platform

Process Intelligence can help you improve every process, from start to finish, no matter how ad hoc or complex. Connect and extract data from practically any system used in running your company–legacy systems, packaged applications (ERP, CRM, HCM, etc.), trading partners, databases/EDW/marts.

With this visibility into your processes, you can understand exactly how your processes execute.

How can automation improve the customer experience? Which employees are the most efficient and consistent? Where are your bottlenecks, and how do they affect compliance and service delivery? You gain full transparency and actionable insight for optimizing processes, making decisions, and improving results.

"Process Intelligence can help you improve every process, from end-to-end"

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